Managed Services are the best cost effective way to manage IT resources and network by a using a third party service provider.
Managed Services typically include monitoring & managing IT infrastructure -servers, networks, storage, and security , with a strong commitment by a detailed Service Level Agreement.
Managed Services has proven to be an extremely effective and cost-efficient solution, with virtually no latency for remote connections and with no distant limitations.
– End to End Network Support
– 24x7x365 Support (Options: Tickets based, fixed tickets per month)
– Proactive and/or Reactive Customer Support
– On Site Support for Critical Outages
NETS can provide First and Second level support (L1/L2) to equipment manufacturers/OEM vendors, which includes 9×5 telephonic and email support, with onsite engineer availability on need basis.
NETS can also provide customer support several technology areas such as Unified Communications & collaboration, Routing & Switching, Network appliances and CPEs
Our expertise include products from Cisco, Microsoft, DELL, Juniper, Palo Alto, Polycom, Sonus, Allied Telesis, Alcatel-Lucent, Ericsson, Fiberhome, Tellabs, Ciena and more.
For critical technical issues which cannot be resolved with remote support, NETS team can provide onsite support services to its customers in MEA (*) region with a Service Level Agreement of 4 hours.