NETS International | Managed Services
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Managed Services

Managing IT and Digital assets

  • Increases the delivery capabilities of IT resources
  • Reduces IT operations costs by as much as 30%
  • Provides agility and flexibility in scaling IT infrastructure

Managed Services are the best cost effective way to manage IT resources and network by a using a third party service provider.

 

Managed Services typically include monitoring & managing IT infrastructure -servers, networks, storage, and security , with a strong commitment by a  detailed Service Level Agreement.

 

Managed Services has proven to be an extremely effective and cost-efficient solution, with virtually no latency for remote connections  and  with no distant limitations.

Business Benefits

  • 24×7 proactive monitoring and management
  • Swift access to highly skilled technicians and resources
  • Predictable monthly services cost
  • Fully mature ITIL processes
  • Single point of contact (SPOC) for escalations

For ENTERPRISE CUSTOMERS

– End to End Network Support
– 24x7x365 Support (Options: Tickets based, fixed tickets per month)
– Proactive and/or Reactive Customer Support
– On Site Support for Critical Outages

For VENDORS/OEMs

NETS can provide First and Second level support (L1/L2) to equipment manufacturers/OEM vendors, which includes 9×5 telephonic and email support, with onsite engineer availability on need basis.

Customized Support

NETS can also provide customer support several technology areas such as Unified Communications &  collaboration, Routing & Switching, Network appliances and CPEs

Our expertise include products from Cisco, Microsoft, DELL, Juniper, Palo Alto, Polycom, Sonus, Allied Telesis, Alcatel-Lucent, Ericsson, Fiberhome, Tellabs, Ciena and more.

On Site

For critical technical issues which cannot be resolved with remote support, NETS team can provide onsite support services to its customers in MEA (*) region with a Service Level Agreement of 4 hours.

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