Platform Expertise & Management: Serve as the technical owner and primary expert for SevOne and UPM performance management systems. Manage and develop custom monitoring templates, dashboards, and alerts tailored to MPLS and IGW services and DPI.
Reporting & Visualization: Design, generate, and present insightful performance reports, dashboards, and trend analyses for technical teams, management, and the customer, utilizing platform tools, Excel, and potentially BI platforms like MicroStrategy, MS BI.
