NETS brings business process automation at Mobily, KSA using MonetX

Customer:

Partner

Cisco

Industry

Telecom & Tech
Company Size
4500

Location

Riyadh, Kingdom of Saudi Arabia (KSA)

NETS Service:

Automation

Products and Services

Business Process Automation Artificial Intelligence (AI) Python / Jenkins / Custom Development

Customer Links

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Customer Background:

Mobily, an Etihad Etisalat Company is a Saudi Arabian telecommunications services company that offers fixed line, mobile telephony, and Internet services in KSA region

Situation

Mobily was looking for a consolidated solution to avoid manual onboarding and offboarding of devices, along with health and performance monitoring. Goal was to reduce critical data center service downtime for major clients such as Netflix, Facebook, YouTube and backtrack specific network link or component that was root- cause of service unavailability.

Solution

NETS proposed integration of network inventories from five Mobily Data Centers, Automated Physical and Service Mapping, plus automated configuration management mechanism and standardization of various network design templates. Front-end was a web portal solution for IT administrators that provided better end-to-end visibility of network components, in form of unified dashboards. The solution also provided singular view of device health and other critical data for business continuity.

Benefits and Outcomes


⦁ Reduced IT operations time and cost by 60%
⦁ Earned customer trust and loyalty
⦁ Minimized complexity and streamlined ongoing IT Operation
⦁ Increased user satisfaction as per feedback surveys

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