Customer Background:
Mobily, an Etihad Etisalat Company is a Saudi Arabian telecommunications services company that offers fixed line, mobile telephony, and Internet services in KSA region
Situation
Mobily was looking for a consolidated solution to avoid manual onboarding and offboarding of devices, along with health and performance monitoring. Goal was to reduce critical data center service downtime for major clients such as Netflix, Facebook, YouTube and backtrack specific network link or component that was root- cause of service unavailability.
Solution
NETS proposed integration of network inventories from five Mobily Data Centers, Automated Physical and Service Mapping, plus automated configuration management mechanism and standardization of various network design templates. Front-end was a web portal solution for IT administrators that provided better end-to-end visibility of network components, in form of unified dashboards. The solution also provided singular view of device health and other critical data for business continuity.
Benefits and Outcomes
⦁ Reduced IT operations time and cost by 60%
⦁ Earned customer trust and loyalty
⦁ Minimized complexity and streamlined ongoing IT Operation
⦁ Increased user satisfaction as per feedback surveys
