Managed Services

At NETS, we are experts in the management of outsourced technical IT operations, reducing complexities and simplifying operational efficiencies. NETS Managed Services in IT offer organizations comprehensive 24/7 monitoring and help desk support, server management, and technical assistance with guaranteed SLAs to reduce downtime, improve response times, increase security, or simply offload routine IT tasks.

Proven track record:
  • 40+ years’ experience with 200+ customers. 1,000+ / $200m+ projects delivered
  • 900+ staff covering 23 countries / 4 continents
  • Domain expertise in delivering managed IT services, including help desk support, network security, cloud solutions, and server management
Major Customers include:
  • UAE: BT (Telecom & Tech), Emaar (Corp & Enterprise), Carrefour (Corp & Enterprise), HBL/UBL (Banking & Finance)
  • KSA: FedNet & Cisco (Telecom & Tech)
  • PAK: PTCL / Ufone / Pak-China Mobile (Telecom & Tech), ZTBL & Mobilink Microfinance Bank (Banking & Finance)

Challenges include IT complexities, high costs, and the retention of skilled technical resources, driving organizations to look at outsourcing models such as managed services in IT to ensure efficiency, scalability, and expert server management.

digital solutions

Service Portfolio

Survey, Planning, Design(Pre-Deployment)

Surveys: Remote & Physical Comprehensive Survey (site) & Feasibility Planning & Design: Complete Network Design incl Physical & Logical Layouts On-Ground Assessment: Existing vs. desired FTTX infrastructure Route Identification: Route Optimization, Obstacle handling & Network adjustment Compliance: Regulatory standards, best practices Special Projects: Business Planning & Evaluation, Bid Submissions, and Documentation

Survey, Planning, Design(Pre-Deployment)

Surveys: Remote & Physical Comprehensive Survey (site) & Feasibility Planning & Design: Complete Network Design incl Physical & Logical Layouts On-Ground Assessment: Existing vs. desired FTTX infrastructure Route Identification: Route Optimization, Obstacle handling & Network adjustment Compliance: Regulatory standards, best practices Special Projects: Business Planning & Evaluation, Bid Submissions, and Documentation

Survey, Planning, Design(Pre-Deployment)

Surveys: Remote & Physical Comprehensive Survey (site) & Feasibility Planning & Design: Complete Network Design incl Physical & Logical Layouts On-Ground Assessment: Existing vs. desired FTTX infrastructure Route Identification: Route Optimization, Obstacle handling & Network adjustment Compliance: Regulatory standards, best practices Special Projects: Business Planning & Evaluation, Bid Submissions, and Documentation

Survey, Planning, Design(Pre-Deployment)

Surveys: Remote & Physical Comprehensive Survey (site) & Feasibility Planning & Design: Complete Network Design incl Physical & Logical Layouts On-Ground Assessment: Existing vs. desired FTTX infrastructure Route Identification: Route Optimization, Obstacle handling & Network adjustment Compliance: Regulatory standards, best practices Special Projects: Business Planning & Evaluation, Bid Submissions, and Documentation

Survey, Planning, Design(Pre-Deployment)

Surveys: Remote & Physical Comprehensive Survey (site) & Feasibility Planning & Design: Complete Network Design incl Physical & Logical Layouts On-Ground Assessment: Existing vs. desired FTTX infrastructure Route Identification: Route Optimization, Obstacle handling & Network adjustment Compliance: Regulatory standards, best practices Special Projects: Business Planning & Evaluation, Bid Submissions, and Documentation

Survey, Planning, Design(Pre-Deployment)

Surveys: Remote & Physical Comprehensive Survey (site) & Feasibility Planning & Design: Complete Network Design incl Physical & Logical Layouts On-Ground Assessment: Existing vs. desired FTTX infrastructure Route Identification: Route Optimization, Obstacle handling & Network adjustment Compliance: Regulatory standards, best practices Special Projects: Business Planning & Evaluation, Bid Submissions, and Documentation

Technical Capabilities

Excavation

Depth ≥ 0.6m & up to 1.2m, width ≥ 0.2m and up to 0.6m (checked with team, regulatory requirements for most telcos is minimum 0.6m)

Ducts/ Chamber

Ducts D54, D56, Sub Ducts, Micro Ducts installation and Chambers FW & CW 102 / 104 / 106 | Toby boxes | Active Cabinets

Trenching

Trenching & excavating with excavator, horizontal and directional drilling

Cabling & Spicing

Blowing, pulling and splicing cables up to 288F. Fiber Blowing 2 core to 288 core, Cable pulling 2 Core to 600+ cores. Capabilities to splice Ribbon Fiber too

Equipment & Materials

We supply: Active / Passive Materials | Cables (Indoor & Outdoor) | Accessories | Joints | FAT | NAP | Testing Equipment | OTDR-LS&PM | VFL | ONT | OLT | ODF | CPEs (Wireless & IP Phones) | Routers | Media Convertors | Power Systems

Value Proposition

Turnkey Managed IT Services
NETS Proven History & Track Record
Technical Certifications & Domain Expertise
Dedicated Local / Regional & Global Teams
Partnerships & Alliances
On-time Delivery & 100% Customer Satisfaction
Multiple Benefits using Outsourcing Model
Cost Savings with 24 / 7 Monitoring & Support
Highest Standards & Compliance

Customer Benefits

FTTX connectivity
Future Proof Infrastructure
high-quality FTTX connections
Reliable Service and Support
FTTX solutions

Achievements and Compliance

  • Managing 20+ SLAs for customers, 10+ countries
  • 100+ technology customers from 12+ industries
  • 900+ certified resources in specific technology domains
  • Multi-vendor & multi-technology support available under one roof 
  • Multiple case-studies for managing outsourced operations
  • 24 / 7 / 365 Monitoring, Helpdesk & Guaranteed SLAs 
  • Annual Maintenance Contracts for Managed IT Services
  • Dedicated teams for Managed Technical Support and priority issues resolution
  • In-house tools for network monitoring, asset management, configuration management, IP address management, etc. 
  • Extensive partner and channel arm including leading technology companies & OEMs 
  • ISO 20000, ISO 20001, ISO 14001 certifications for best practices & services delivery
  • Technical certifications include: PMP, CCNA / CCNP / CISM, CEH, DevOps, etc.
  • Strict processes on Governance, Risks & Compliance ensuring highest quality standards
  • Chamber of Commerce and The Dubai Chamber CSR Label – Workplace 2022
  • Dubai Chamber of Commerce event Road to COP28 – Driving Collective Climate Action 
  • Advisory member for universities: Quality Education & Employability for Shaping Sustainable Future

 

Managed IT Services

NETS Access Network Partners

Cisco

Huawei

DELL

HP Enterprise

Juniper Networks

Microsoft

H3C

Extreme Networks

Boldon Jame

SOPHOS

D-WireFilter

VMware

Citrix

Calix

Vivanco

FiberHome

Palo Alto Networks

Attom

D-Link

Vivanco

NETS Managed Services Customers

Recent Projects

  • 24 / 7 / 365 NOC Monitoring with Guaranteed SLAs and Tech Support to 10+ Customers (UAE + KSA + PAK)
  • Managing Remote O&M for Carrefour Retail Stores Project in 10+ countries, BT (UAE)  
  • Managing Cloud & Office 365 licenses for multiple customers across the regions (UAE + KSA + PAK)
  • Managed Services Contract renewal worth USD 0.24m with FiberHome for MPLS-TP Network, PTCL (PAK)
  • Managing secured wired/wireless network, access points and VPN across multiple sites, Fatima Group (PAK) 
  • 3-year SLA renewal covering end to end management of Wi-Fi network, OGDCL (PAK)
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