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Managed Services

At NETS, we are experts in management of outsourced technical IT operations, reducing complexities and simplifying operational efficiencies. NETS Managed Services offer organizations comprehensive 24 / 7 monitoring and support with guaranteed SLAs to reduce downtime, improve response times, increase security or simply offload routine IT tasks such as helpdesk or technical support.

  • Proven track record: 40+ years’ experience with 200+ customers. 1,000+ / $200m+ projects delivered
  • 900+ staff covering 23 countries / 4 continents
  • Domain expertise in delivering Managed IT Services, including Network, Security & Cloud
  • Major partners include Cisco, Huawei, DELL, H3C, SpearTip, Arista, Palo Alto, Citrix, VMware, Microsoft
  • Major Customers include:
    • UAE: BT (Telecom & Tech), Emaar (Corp & Enterprise), Carrefour (Corp & Enterprise), HBL/UBL (Banking & Finance)
    • KSA: FedNet & Cisco (Telecom & Tech)
    • PAK: PTCL / Ufone / Pak-China Mobile (Telecom & Tech), ZTBL & Mobilink Microfinance Bank (Banking & Finance)
  • Challenges include IT complexities, high costs and retention of skilled technical resources, driving organizations to look at outsourcing models
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Service Portfolio

Survey, Planning, Design(Pre-Deployment)

Surveys: Remote & Physical Comprehensive Survey (site) & Feasibility Planning & Design: Complete Network Design incl Physical & Logical Layouts On-Ground Assessment: Existing vs. desired FTTX infrastructure Route Identification: Route Optimization, Obstacle handling & Network adjustment Compliance: Regulatory standards, best practices Special Projects: Business Planning & Evaluation, Bid Submissions, and Documentation

Survey, Planning, Design(Pre-Deployment)

Surveys: Remote & Physical Comprehensive Survey (site) & Feasibility Planning & Design: Complete Network Design incl Physical & Logical Layouts On-Ground Assessment: Existing vs. desired FTTX infrastructure Route Identification: Route Optimization, Obstacle handling & Network adjustment Compliance: Regulatory standards, best practices Special Projects: Business Planning & Evaluation, Bid Submissions, and Documentation

Survey, Planning, Design(Pre-Deployment)

Surveys: Remote & Physical Comprehensive Survey (site) & Feasibility Planning & Design: Complete Network Design incl Physical & Logical Layouts On-Ground Assessment: Existing vs. desired FTTX infrastructure Route Identification: Route Optimization, Obstacle handling & Network adjustment Compliance: Regulatory standards, best practices Special Projects: Business Planning & Evaluation, Bid Submissions, and Documentation

Survey, Planning, Design(Pre-Deployment)

Surveys: Remote & Physical Comprehensive Survey (site) & Feasibility Planning & Design: Complete Network Design incl Physical & Logical Layouts On-Ground Assessment: Existing vs. desired FTTX infrastructure Route Identification: Route Optimization, Obstacle handling & Network adjustment Compliance: Regulatory standards, best practices Special Projects: Business Planning & Evaluation, Bid Submissions, and Documentation

Survey, Planning, Design(Pre-Deployment)

Surveys: Remote & Physical Comprehensive Survey (site) & Feasibility Planning & Design: Complete Network Design incl Physical & Logical Layouts On-Ground Assessment: Existing vs. desired FTTX infrastructure Route Identification: Route Optimization, Obstacle handling & Network adjustment Compliance: Regulatory standards, best practices Special Projects: Business Planning & Evaluation, Bid Submissions, and Documentation

Survey, Planning, Design(Pre-Deployment)

Surveys: Remote & Physical Comprehensive Survey (site) & Feasibility Planning & Design: Complete Network Design incl Physical & Logical Layouts On-Ground Assessment: Existing vs. desired FTTX infrastructure Route Identification: Route Optimization, Obstacle handling & Network adjustment Compliance: Regulatory standards, best practices Special Projects: Business Planning & Evaluation, Bid Submissions, and Documentation

Technical Capabilities

Excavation

Depth ≥ 0.6m & up to 1.2m, width ≥ 0.2m and up to 0.6m (checked with team, regulatory requirements for most telcos is minimum 0.6m)

Ducts/ Chamber

Ducts D54, D56, Sub Ducts, Micro Ducts installation and Chambers FW & CW 102 / 104 / 106 | Toby boxes | Active Cabinets

Trenching

Trenching & excavating with excavator, horizontal and directional drilling

Cabling & Spicing

Blowing, pulling and splicing cables up to 288F. Fiber Blowing 2 core to 288 core, Cable pulling 2 Core to 600+ cores. Capabilities to splice Ribbon Fiber too

Equipment & Materials

We supply: Active / Passive Materials | Cables (Indoor & Outdoor) | Accessories | Joints | FAT | NAP | Testing Equipment | OTDR-LS&PM | VFL | ONT | OLT | ODF | CPEs (Wireless & IP Phones) | Routers | Media Convertors | Power Systems

Value Proposition

Turnkey Managed IT Services
Comprehensive Managed IT services all under one roof, we understand industry specific challenges
NETS Proven History & Track Record
Experts at Managed IT Services: Active SLAs with 10+ customers, 100+ customers, 40+ years history
Technical Certifications & Domain Expertise
Certified Resources in specific domains: CCNA, CCNP, CCIE, CISM, CEH, etc.
Dedicated Local / Regional & Global Teams
900+ resources available in 23 countries to cater all your technology outsourcing business needs
Partnerships & Alliances
We are partnered with multiple regional recruiters to continue adding best candidate profiles in our system
On-time Delivery & 100% Customer Satisfaction
We ensure cost-effective, quality & timely delivery, red flags identification & resolution
Multiple Benefits using Outsourcing Model
Reduced Complexities, Priority Issues Resolution, Lower Predictable Monthly Costs, Uniterrupted Operations
Cost Savings with 24 / 7 Monitoring & Support
Ensuring all technical issues are promptly addressed, minimizing any impact on your business operations, saves significant costs for having in-house resources
Highest Standards & Compliance
We follow best practices and compliance standards such as ITSM, ITIL, PMP, GDPR, ISO

Customer Benefits

FTTX connectivity
Future Proof Infrastructure
high-quality FTTX connections
Reliable Service and Support
FTTX solutions

Achievements and Compliance

  • Managing 20+ SLAs for customers, 10+ countries
  • 100+ technology customers from 12+ industries
  • 900+ certified resources in specific technology domains
  • Multi-vendor & multi-technology support available under one roof 
  • Multiple case-studies for managing outsourced operations
  • 24 / 7 / 365 Monitoring, Helpdesk & Guaranteed SLAs 
  • Annual Maintenance Contracts for Managed IT Services
  • Dedicated teams for Managed Technical Support and priority issues resolution
  • In-house tools for network monitoring, asset management, configuration management, IP address management, etc. 
  • Extensive partner and channel arm including leading technology companies & OEMs 
  • ISO 20000, ISO 20001, ISO 14001 certifications for best practices & services delivery
  • Technical certifications include: PMP, CCNA / CCNP / CISM, CEH, DevOps, etc.
  • Strict processes on Governance, Risks & Compliance ensuring highest quality standards
  • Chamber of Commerce and The Dubai Chamber CSR Label – Workplace 2022
  • Dubai Chamber of Commerce event Road to COP28 – Driving Collective Climate Action 
  • Advisory member for universities: Quality Education & Employability for Shaping Sustainable Future

 

Managed IT Services

NETS Access Network Partners

Cisco

Huawei

DELL

HP Enterprise

Juniper Networks

Microsoft

H3C

Extreme Networks

Boldon Jame

SOPHOS

D-WireFilter

VMware

Citrix

Calix

Vivanco

FiberHome

Palo Alto Networks

Attom

D-Link

Vivanco

NETS Managed Services Customers

  • BT, UAE (Telecom & Tech)
  • Emaar, UAE (Corp & Enterprise)
  • Carrefour, UAE (Corp & Enterprise)
  • United Printing (UPP), UAE (Corp & Enterprise)
  • JOTUN, UAE (Corp & Enterprise)
  • HBL, UAE (Banking & Finance)
  • ABB, UAE (Corp & Enterprise)
  • ABB, UAE (Corp & Enterprise)
  • UBL, UAE (Banking & Finance)
  • Pakistan Telecom (PTCL), Pakistan (Telecom & Tech)
  • Ufone, Pakistan (Telecom & Tech)
  • Pak-China Mobile, Pakistan (Telecom & Tech)
  • Zong, Pakistan (Telecom & Tech)
  • Mobilink Microfinance Bank, Pakistan (Banking & Fin)
  • Zarai Taraqiyati Bank (ZTBL), Pakistan (Banking & Fin)

Recent Projects

  • 24 / 7 / 365 NOC Monitoring with Guaranteed SLAs and Tech Support to 10+ Customers (UAE + KSA + PAK)
  • Managing Remote O&M for Carrefour Retail Stores Project in 10+ countries, BT (UAE)  
  • Managing Cloud & Office 365 licenses for multiple customers across the regions (UAE + KSA + PAK)
  • Managed Services Contract renewal worth USD 0.24m with FiberHome for MPLS-TP Network, PTCL (PAK)
  • Managing secured wired/wireless network, access points and VPN across multiple sites, Fatima Group (PAK) 
  • 3-year SLA renewal covering end to end management of Wi-Fi network, OGDCL (PAK)
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