NOC - NETS International

NETS Global NOC & SOC Services

Managed NOC Services

24/7 Helpdesk, Monitoring & Field Support

NETS International delivers managed NOC services through a centralized network operations center providing 24/7/365 helpdesk, monitoring and remote/onsite support.

Our managed network operations center operates under defined SLAs to improve uptime, ensure reliability, and enhance operational efficiency.

We proactively identify and address potential issues before they arise.

Service Offering

Choose the Right Managed NOC Model

Service Offering

Silver

HelpDesk

Gold

HelpDesk + Monitoring

Platinum

HelpDesk + Monitoring + O&M

HelpDesk Support

Yes

Incident Management & Escalation

Yes

Weekly / Monthly Reporting

Yes

Number of Tickets (Monthly)

Email / Phone Support (Remote)

Yes

Guaranteed SLA Turnaround

Yes

Shared Agents

Yes

Shift Supervisor / Manager

Yes

Network Monitoring

Yes

Cameras Access & Call Recordings

Yes

Asset Management (software level)

Yes

Compliance & Patching (remotely)

Limited

Advanced

Proactive Alerts & Notifications

Yes

Capacity Management

Yes

Network Configuration Management

Yes

Applications & Services Monitoring

Yes

OEM Support (Warranty, RMA, TAC)

Limited

Yes

Quarterly Preventive Maintenance

Yes

Quarterly Configuration Audits

Yes

Country-wide Onsite Field Support

Yes

Active Passive Equipment Support

Yes

Optional Upgrades

Scale Support Based on Your Operating Model

Dedicated Agents

Additional Day

Additional Monthly Tickets

ESG Monitoring

Security Monitoring

OEM EXPERTISE

Multi-Vendor Operational Capability

NETS supports multi-vendor environments including

Maximum Security through proactive monitoring

Increased Reliability and reduced downtime

Improved Efficiency and cost optimization

Faster issue resolution with expert support

Proactive 24/7 monitoring and response

Why Nets

Built For Always-On Network Operation

In-house network operation center with 24/7 monitoring

SLA-driven managed NOC services

L1/L2/L3 engineering support

Proven multi-region delivery cability

Bilingual resources aligned to customer time zones

Secure Your Enterprise Today

Move from reactive security to proactive threat defense with NETS Managed SOC Services.

Request a Demo

Frequently Asked Questions

Get quick answer to common question about our digital solution services.

What is included in Managed NOC Services?

Continuous monitoring, incident management, escalation handling, reporting, and performance optimization.

Do you provide 24/7 monitoring?

Yes, our NOC operates on a three-shift 24/7 model.

How does escalation work?

Incidents are escalated from L1 → L2 → L3, ensuring structured resolution.

What tools are used in your NOC?

We use ServiceNow, Jira, ManageEngine, Cisco tools, and MonetX.

Can services be customized?

Yes, we offer flexible engagement models tailored to business requirements.